AUSTSWIM is responsible for ensuring that all Candidates, staff, presenters, assessors, and stakeholders under the provision of its accreditation and certification process are treated fairly and on an equitable basis. In the event of an AUSTSWIM employee, supplier, family member of an employee/presenter or any other party that may create a potential threat towards impartiality, AUSTSWIM will undertake all possible safeguarding activities necessary to ensure impartiality and eliminate conflicts of interest.
As AUSTSWIM undertakes both training and certification functions, its processes are independent of each other and are designed in a way that confidentiality, information security and impartiality will not be compromised.
AUSTSWIM communicates to individuals, the principles of access and equity using the following mediums:
AUSTSWIM will assist all Candidates in their efforts to complete their courses. If a Candidate is experiencing any difficulties with their studies AUSTSWIM would recommend support options including but not limited to;
AUSTSWIM will ensure that the full resources of AUSTSWIM are made available to ensure that the Candidate achieves the required level of competency in all courses.
Should Candidates be experiencing a personal difficulty, AUSTSWIM will make every attempt to accommodate their needs within its capacity. If support for needs exceeds AUSTSWIM’s capacity, Candidates will be referred to more appropriate external support services [see below].
AUSTSWIM does not enrol Candidates under the age of 16, and will not issue the initial Teacher of Swimming and Water Safety accreditation until the Candidate is at least 16 years of age.
AUSTSWIM recognises that all people learn differently and acknowledge that some Candidates may require additional support. Additional support will be provided for any Candidates experiencing:
Where there is perceived difficulty in achieving learning goals, an AUSTSWIM staff member, third-party provider or presenter will discuss these issues with the Candidate. The Candidate will be provided with information about possible alternative pathways, additional tools, and resources available, and options and choices for accessing a supportive network. The information provided will vary depending on the individual needs of the Candidate.
Should Candidates require additional support throughout or prior to their course are advised to alert AUSTSWIM or the presenter who will endeavour to offer them practical answers to most of the questions and challenges faced by Candidates in relation to their training and/or career or refer them to an appropriate internal or external service if required.
AUSTSWIM will make any reasonable and necessary adjustment to meet the needs of a variety of Candidates.
Reasonable adjustment may mean:
Wherever possible, presenters and assessors after consulting with the Business Centre Managers; will make reasonable adjustments to training and assessment processes to ensure that all people are treated equally in the assessment process and that no person is disadvantaged due to a disability, any language and literacy issues, language barriers, cultural issues or any other individual needs related to the assessment.
Assessment processes may be reasonably adjusted to accommodate the following, but not limited to these, groups:
Delivery of the course and assessment is tailored to individual Candidate needs. AUSTSWIM endeavours to assist Candidates achieve the required competency standards where it is within our ability.
All existing and prospective Candidates in training and other stakeholders of AUSTSWIM have the right to object to discrimination in any form, and to complain when it takes place. Refer to the AUSTSWIM Complaints and Appeals Policy here regarding the information on the complaints process.