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AUSTSWIM Cancellation & Transfer Policy
PURPOSE
The purpose of the AUSTSWIM Transfer and Cancellation Policy is to provide clear guidelines and procedures for the transfer of workshop dates and cancellation of candidate courses. The policy aims ensure fairness and transparency in how AUSTSWIM Staff handle refunds.
This policy governs the transfer of candidate workshops and the cancellation of candidate courses. It includes the processes for requesting cancellations, the conditions under which cancellations will be accepted, and the corresponding refund procedures.
The purpose of the AUSTSWIM Transfer and Cancellation Policy is to provide clear guidelines and procedures for the transfer of workshop dates and cancellation of candidate courses. The policy aims ensure fairness and transparency in how AUSTSWIM Staff handle refunds.
This policy governs the transfer of candidate workshops and the cancellation of candidate courses. It includes the processes for requesting cancellations, the conditions under which cancellations will be accepted, and the corresponding refund procedures.
SCOPE
The AUSTSWIM Transfer and Cancellation Policy applies to all candidates enrolled into any AUSTSWIM Course. This policy covers all AUSTSWIM Courses conducted in Australia.
Candidates are responsible for understanding and adhering to the Transfer and Cancellation policy condition. Candidates acknowledge that by enrolling into any AUSTSWIM Course they are signing their agreement to abide by all AUSTSWIM Terms & Conditions, Policies and Procedures & Code of Conduct. Candidates are therefore bound by the terms stipulated in the AUSTSWIM Transfers and Cancellation Policy.
The AUSTSWIM Transfer and Cancellation Policy applies to all candidates enrolled into any AUSTSWIM Course. This policy covers all AUSTSWIM Courses conducted in Australia.
Candidates are responsible for understanding and adhering to the Transfer and Cancellation policy condition. Candidates acknowledge that by enrolling into any AUSTSWIM Course they are signing their agreement to abide by all AUSTSWIM Terms & Conditions, Policies and Procedures & Code of Conduct. Candidates are therefore bound by the terms stipulated in the AUSTSWIM Transfers and Cancellation Policy.
TRANSFERS
AUSTSWIM recognises that sometimes circumstances can change, affecting a candidate's capacity to complete their Workshop on the chosen date. In these instances, candidates may request to transfer their workshop date, by submitting a completed AUSTSWIM Workshop Transfer Form. (Click Here)
AUSTSWIM recognises that sometimes circumstances can change, affecting a candidate's capacity to complete their Workshop on the chosen date. In these instances, candidates may request to transfer their workshop date, by submitting a completed AUSTSWIM Workshop Transfer Form. (Click Here)
Workshop Transfer Deadline
For transfers made before 5 pm AEST/AEDT on the Tuesday before Day One (1) of your course incur an administration fee of $70.25.
For transfers made before 5 pm AEST/AEDT on the Tuesday before Day One (1) of your course incur an administration fee of $70.25.
Transfers Requested after the Deadline
Transfer requests received after 5 pm AEST/AEDT on the Tuesday before Day One (1) of the course may NOT be eligible for a transfer. If AUSTSWIM accepts a candidate’s request to transfer the enrolment to another course date, a fee will apply.
Transfer requests received after 5 pm AEST/AEDT on the Tuesday before Day One (1) of the course may NOT be eligible for a transfer. If AUSTSWIM accepts a candidate’s request to transfer the enrolment to another course date, a fee will apply.
CANCELLATIONS
AUSTSWIM recognises that sometimes circumstances can reduce a Candidate’s capacity to complete their chosen course. In this instance, the Candidate may request to cancel their enrolment. Candidates may do so by submitting a completed AUSTSWIM Course Cancellation Form. (Click here)
Cancellation Deadline
For cancellations made before 5 pm AEST/AEDT on the Tuesday before Day One (1) of your course incur an administration fee of $93.65.
For cancellations made before 5 pm AEST/AEDT on the Tuesday before Day One (1) of your course incur an administration fee of $93.65.
Cancellation Requests after the Deadline
Cancellation requests received after 5 pm AEST/AEDT on the Tuesday before Day One (1) of the course may NOT be eligible for a refund.
Cancellation requests received after 5 pm AEST/AEDT on the Tuesday before Day One (1) of the course may NOT be eligible for a refund.
No-Show Policy
Any Candidate who does not attend their set course without prior notice will NOT be eligible for a refund, AUSTSWIM will automatically withdraw that candidate’s enrolment. If the candidate wishes to complete a course, they will need to reenrol via the website.
Any Candidate who does not attend their set course without prior notice will NOT be eligible for a refund, AUSTSWIM will automatically withdraw that candidate’s enrolment. If the candidate wishes to complete a course, they will need to reenrol via the website.
* The ‘No-Show’ Policy does not apply to a Candidate who is experiencing extenuating circumstances and can provide AUSTSWIM with sufficient documentation to support their claim. These Candidates must submit their documentation and request via email at: info@austswim.com.au
- Where competencies have been achieved in a previous enrolment, results achieved will be recognised where applicable under the training package requirements at the time of re-enrolment.
- Any no-show candidate able to provide sufficient documentation will be charged a transfer fee of $93.65 to either continue to cancel their enrolment or attend an alternative course.
EXTENUATING CIRCUMSTANCES
AUSTSWIM recognises that unforeseen and extenuating circumstances may arise, necessitating a candidate to transfer their workshop or cancel their enrolment. Such circumstances may include, but are not limited to:
AUSTSWIM recognises that unforeseen and extenuating circumstances may arise, necessitating a candidate to transfer their workshop or cancel their enrolment. Such circumstances may include, but are not limited to:
- Medical emergencies
- Family emergencies
- Natural disasters
In this situation, AUSTSWIM is committed to providing partial refunds where possible or providing alternative arrangements to accommodate the candidate.
At AUSTSWIM's sole discretion, if extenuating circumstances are validated by official documentation (e.g., medical certificate, police report, accident report, statutory declaration), AUSTSWIM may elect to issue a partial refund OR re-enrol the candidate into a new workshop:
- When arranging an alternative workshop for the candidate to transfer the transfer may incur an administration fee to cover transfer costs.
- When cancelling a candidate’s course enrolment an administration fee of $93.65 is applied to cover costs associated with a candidate cancellation.
FEES, REFUNDS & WITHDRAWAL
To receive a refund of course fees, all Candidates must complete the AUSTSWIM Cancellation Form found on the AUSTSWIM website (Click Here)
To receive a refund of course fees, all Candidates must complete the AUSTSWIM Cancellation Form found on the AUSTSWIM website (Click Here)
- All refund requests will be reviewed and approved by the AUSTSWIM Industry Support Services Team.
- All refunds will be processed within 14 days of receiving a cancellation request.
- Refunds will be issued to the original payment method unless otherwise requested by the Candidate.
- Funds will be returned to the original payment method within ten (10) business days of approving a valid refund request.
Refunds Due to Non-Provision of Services
Course fees are refunded to Candidates in full if AUSTSWIM is unable to commence the course as agreed due to a lack of minimum Candidate numbers or unforeseen circumstances.
Course fees are refunded to Candidates in full if AUSTSWIM is unable to commence the course as agreed due to a lack of minimum Candidate numbers or unforeseen circumstances.
If AUSTSWIM is unable to commence the course for which the original enrolment and payment has been made, a full refund or alternative placement in a course, will be made as per the Candidate’s preference.
AUSTSWIM Initiated Withdrawal
AUSTSWIM reserves the right to withdraw a Candidate’s enrolment under the following circumstances:
AUSTSWIM reserves the right to withdraw a Candidate’s enrolment under the following circumstances:
- The Candidate has not submitted the assessment by the due date or requested an extension to continue the course.
- The Candidate has not attended compulsory workshops or met the minimum required amount of attendance for face-to-face delivery of the course.
- Where AUSTSWIM has made several attempts to contact Candidates, using contact details provided at the time of enrolment or otherwise updated through AUSTSWIM’s Candidate management system, to seek withdrawal advice from a Candidate or their employer and the Candidate has failed to respond.
- In such circumstances, course fees and other charges may not be refunded.
When an AUSTSWIM-initiated withdrawal occurs, the Candidate will be advised via email and will be sent a Statement of Attainment with units achieved to date.
DEFINITIONS
Workshop: The face-to-face portion of any AUSTSWIM Course, where candidates are taught and assessed on knowledge, usually the first portion candidates must complete of their course.
Course: An AUSTSWIM course is a structured educational program designed to provide comprehensive training and certification for individuals aspiring to become qualified.
AUSTSWIM Teachers. The course includes the Workshop, Online training, On-the-job training & post course requirements.
Workshop Transfer: Where a candidate elects to change the date of their workshop to another time, the candidate intends to continue their enrolment and receive an AUSTSWIM accreditation.
Course Cancellation: Where a candidate elects to cancel their AUSTSWIM Course enrolment and withdraw from studying with AUSTSWIM.
Day One (1) of the course: Is the first day of your formal training, it is the first day of a candidates Workshop.
AEST: Australian Eastern Standard Time.
AEDT: Australian Eastern Daylight Saving Time.