Given the ever-changing landscape across the world around COVID-19, it is essential to provide clarity on some questions where we can. We have put together information to assist you with the situation, as we want to support you as best as we can in your business operations. 

These FAQ’s provide transparency on the current situation relating to Swim Centres and may assist in your risk management and continuity planning. Please use them in conjunction with the Department of Health’s released information, Guidelines for Safe Pool Operation (GSPO) and any product-specific operating guides you may use.

These may not cover all areas of concern and will undoubtedly change as this situation evolves and new information comes to light. We have broken them up into various categories, so please read thoroughly as our classification definition may be different from yours.

As with all information circulated through channels, it is all open to interpretation and adaptation. This information is a general guide for our AUSTSWIM family. Our advice would be to conduct a thorough and robust risk assessment of your centre and its practices.

While we are planning for recovery, our main priority is the well-being of our people, the swim teachers and the environments in which they work.

As part of the plan for recovery, AUSTSWIM has a range of support mechanisms to assist swim centres, teachers and candidates through this time. These measures extend the approach that we offered to teachers who were directly affected by the recent bushfire crisis.

We understand that not all swim centres are equipped with the support or expert advice to deal with some of the issues around human resources as well as a host of other business-related issues that impact on AUSTSWIM swim teachers.

In these challenging times cash flow will be tight for swim centres and operators while pool closures are occurring.  As part of the support, we are launching several initiatives funded exclusively by AUSTSWIM to address a number of these issues, including:

Webinars on business topics including:

· Employment concerns, with HR experts and an employer advice line with national    HR partner- HR Assured

· Insurance information -what is and isn’t achievable regarding your business insurance - IME

· Pool system management and treatment strategies to minimise risk for you and your patrons – with HyClor and Pool Systems

Also, we are releasing to our swim teachers

  •  a variety of free, live professional development webinars and online professional development opportunities to keep connected and engaged with their employers and in the aquatic industry
  • Offering reduced pricing offers for online professional development courses

The above listed webinars will be advertised directly to all AUSTSWIM Swim Centres over the coming days. Please watch this space and if you have any further questions please give our customer service team a call on 1300 885 666.

this is a time for the industry to come together and support each other. Now more than ever we need each other to get through this incredibly challenging time.

Stay safe in, around and on the water.

 Current as of March 20 2020

Covid-19 FAQ'S Swim Centres

  • Q. Should I close my swim centre?

  • Q. Is it safe to be teaching swimming at this time?

  • Q. Is there any messaging available to provide parents?

  • Q. How do we run classes but still enforce the social distancing?

  • Q: is it safe for my child to attend swimming lessons?


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